![]() ![]() If all else fails, consider disputing the charge on your credit card. “That’s why they’ve been cracking the whip a little to strike fear into the airlines.” “It normally feels like something you do to blow off steam, but been receiving hundreds of thousands of complaints,” says Keyes. Don’t hesitate to file one of those complaints using its form after all, it was consumer feedback that nudged the department into issuing its reminder last week. What to do if an airline still refuses to give you a refund If you have questions or disputes, you’ll usually need to contact customer service at the OTA first-try Twitter if hold times are long, rather than starting with the airline. If the flight was sold as non-refundable, for instance, the booking platform must seek authorization for the waiver from the airline, so the final verdict on diverging from policy lies with the carrier. Remember, though, that the small print still matters, especially if you’re the one initiating the cancelation. ![]() In other words, the policies outlined above should apply. Right now, thankfully, such conventions are largely suspended, and most airlines are treating OTA customers much the same as those who bought tickets from them directly. Technically, you purchased your ticket from them, so all refunds or vouchers should come from that agent rather than the airline. Third-party booking platforms like Expedia or Travelocity add an extra wrinkle. You bought a ticket from an online travel agent, like Expedia, Travelocity, or Orbitz ![]() If you’re still being charged a fee, you might be able to offset it this way. Some travel-friendly brands, like the American Express Platinum Card, offer reimbursement of change or cancelation fees in case of illness, whether yours or someone in your extended family. airlines will operate local customer service in most territories they serve look for English-speaking operations in Singapore, India, or the U.K., though confirm how much that call might cost you beforehand, of course.Īccording to Hobica, a credit card might help if an airline refuses to waive certain fees even in the current climate. If you’re hoping for something different, and need to discuss options with a representative, consider calling a carrier’s overseas call center to shorten your wait. As always, remember that politeness is prime: Ask nicely if it is possible to cancel your ticket, given the circumstances, and anticipate accepting a voucher for the amount you paid and all fees waived. If your flight is sooner, try reaching out to the airline via Twitter-often the fastest way to connect with customer service when phone lines are swamped. ![]()
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